Job Description
Job Description, Goals & Compensation Plan
Punchout / Warranty Technician
The Punchout / Warranty Technician is responsible for completing final punch-list items, warranty work, and service calls in newly completed and occupied homes. We operate as a team with the shared goal of delivering an exceptional homeowner experience. We are deadline-driven and reward team members who consistently produce high-quality work while accomplishing the most.
This position is ideal for someone who is highly versatile—a true problem solver who can handle a wide range of finish and repair work with minimal supervision. The right candidate takes pride in quality craftsmanship, communicates professionally with homeowners, and represents our company with integrity in the field.
Redknot Core Values
We live by these values and hire, review, reward, and recognize our team members based on them.
Work efficiently and prioritize appropriately to meet deadlines.
Identify problems and improve the process. Every issue identified should lead to a better process.
Be a team player—be people smart, humble, and hungry.
Be the expert and take pride in your work. Continuously learn through reading, training, and collaboration with experts.
Over-communicate. Clear communication with clients, subcontractors, vendors, and teammates is essential.
Responsibilities
Complete final punch-list items prior to homeowner move-in.
Perform warranty and service work in occupied homes.
Diagnose and repair residential construction-related issues efficiently.
Complete a variety of repair tasks, including:
Trim and finish carpentry repairs
Door and hardware adjustments
Cabinet and drawer alignment
Drywall patching and repair
Caulking and sealing
Paint touch-ups
Minor tile, flooring, and grout repairs
Basic plumbing fixture adjustments
Minor electrical fixture replacements (switches, outlets, and light fixtures)
Identify root causes of issues rather than simply treating symptoms.
Communicate clearly with project managers and office staff.
Maintain organized records of completed warranty and service work.
Keep work areas clean and protect finished surfaces inside client homes.
Complete daily work logs.
Follow all job site safety procedures.
Ensure the safekeeping of homes, building materials, and finishes while on site.
Qualifications
3+ years of residential construction, carpentry, remodeling, or handyman experience preferred.
Strong knowledge of residential construction methods and finish materials.
Ability to perform high-quality repairs across multiple trades.
Excellent troubleshooting and problem-solving skills.
Ability to work independently and effectively manage daily workload.
Strong attention to detail and pride in craftsmanship.
Professional, courteous communication with homeowners.
Valid driver's license and reliable transportation.
Ability to provide standard hand tools and cordless tools. Specialty equipment and materials may be provided by the company.
Compensation & Benefits
Competitive hourly wage, paid bi-weekly
Paid Time Off (PTO)
Paid company holidays
Company-sponsored 401(k) plan with employer match
Company-provided iPhone with service
Company-provided laptop and tablet, as needed
Truck and fuel allowance (reliable, professional-looking pickup truck required)
Ongoing technical and job-related training
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