Roles & Responsibilities:
- Execute the creation of user and service manual delivery, creating well-structured and clear user content per Client's branding guidelines.
- Write user manual texts based on guidelines and a style guide with direction provided by R&D team inputs.
- Ensure compliance with international legal standards.
- Give instructions to and manage external contacts: illustrators, translation agencies, and DTP agencies.
- Proof PDFs, route revisions, and manage approval deadlines for all instructional asset projects.
- Revise, proof, and assess all ancillary print and online knowledge management materials for readability.
- Monitor deadlines, meet business commitments, and ensure quality first-time right delivery.
- Track projects and maintain status transparency, overseeing multiple projects of various sizes and scope simultaneously.
- Escalate process delays and other project risks to internal functions when necessary for quick resolution.
Requirements:
- Bachelor's degree required.
- 3+ years of experience with component content management systems and a minimum of 2 years of experience implementing brand guidelines for a global medical device manufacturer.
- Experience working within Windchill and Author-it is required. Demonstrated proficiency with electronic record-keeping systems.
- Exceptional communicator with proven ability to coordinate with remote teams, as well as global and local stakeholders. Highly detail-oriented and able to manage multiple complex tasks simultaneously. Ability to foresee and address problems proactively.
- Must be able to successfully perform the minimum Physical, Cognitive, and Environmental job requirements with or without accommodation for this position.
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